1. These Terms and Conditions
These Terms and Conditions apply to all transactions with RS5. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. You will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions.
2. Our Contract
2.1 Website Orders:
You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order (by clicking the CONFIRM button on the page titled ‘PLEASE CHECK YOUR ORDER’). After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order. You will receive an email from ourselves to confirm the contents of your order.
2.2 We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we or our payment processing partner may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
3. Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges (for details see Delivery below). The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However, occasionally, errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
4. Age Requirements
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom. Normally, deliveries will take between 2 and 5 working days. We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for deliveries to Scottish islands. Some deliveries may need to be signed for (except items sent by post and which are small enough to be put through your letterbox). It is your responsibility to ensure you are home or able to collect the item if the courier was unable to find you at home. If you are not at home and delivery was not possible, we reserve the right the right to apply further delivery charges should you require us to re-send your item. Please make sure you keep the receipt enclosed with your goods.
6. Delivery fees
We make every effort to keep our delivery charges as low as possible. Our charge depends on the weight of your order. Once you have added products to your Shopping Basket, the appropriate charge will be added automatically and shown on the subsequent invoice page. You will always be able to see this charge before submitting your order. If you add additional items, please double check the delivery charge by clicking Re-calculate.
7. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please call us for use the contact link under customer care.
8. This Website
RS5 and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
10. Design Variation
Whilst RS5 makes every effort to ensure that goods supplied correspond to in every respect with the sample, specification or description, provided as the case maybe, RS5 is not responsible for the minor variations in specification, colour or other design features, and in the case of business purchasers no such minor variation shall entitle the Purchaser to withdraw the contract or shall be the subject of any claim against RS5 by the Purchaser.
11. Obligations of RS5
In the event that any Purchaser submits any Order to RS5 or uses any or all of the Services in such a way as may in RS5’s opinion expose RS5 to the risk of legal or other proceedings or expose RS5 to loss or damage of any kind or being of a nature that contradicts the religious beliefs held by RS5 board, RS5 reserves the right to refuse to process or continue processing any Order or to withdraw, suspend or cancel the Services or take any other action it sees fit with no further liabilty.